fitbit aria wifi err

I cant get the new scale to sync to my wifi. Thank you! No error message, but the measurement doesn't sync to your Fitbit account. I read a posting today where it was suggested to unplug the router, it worked. Why is the Fitbit app prompting me to turn on location services? Returned the first scale I purchaed because of the ERR message. It worked fine until the batteries were low and I had to replace them. My replacement scale is on back order from Amazon. Won’t sync weight, and when I try to re-set them up, all I get is “wifi err”. For parts or not working: An item that does not function as intended or is not fully operational. This is a frustrating issues that appears to be affecting a growing number of people though. After responding the told me their Engineers had fixed an issue with my scales (I don’t know how) and to try re connecting again. After the scale did a firmware update today, it stopped being able to connect to my wifi network. I even tried taking out the battery to get it to ask for an IP again after booting. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Setup again, etc. POS, worked one time. Fitbit Connect is installed. The Aria only works with the older 802.11b WIFI protocol and cannot tolerate non alphanumerics in … The Fitbit forums still don’t seem to offer much in the way of other solutions at the moment. . Does not change even after an hour without batteries. Which is a nice scale, it just sucks that it doesn’t integrate with my Fitbit Force wristband and Fitbit app on my iPhone. So, while my wife had her shower I just put the scale in the bed under the covers. Turn off other Bluetooth connections when not in use. Try using the wireless sync dongle, available from the. http://www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html. To check, tap. Tried everything. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. I resort to using rice when I am trying to prevent water damage to other gadgets like laptops after unfortunate accidents. It must have gotten hung up somewhere. Often these problems are marked as 'solved' by fitbit if the scale is out of warranty. Enable Wireless Isolation Maybe people are just preferring the black scales over the white ones? I tried to weigh myself several more times but the scale does not ask for an IP and therefore doesn’t talk on the wifi network it is connected to. The scales are rated for usage between 5C (75% humidity) to 35C (45% humidity) but I would guess that your AC is keeping the temperature well within this range which might leave the relative humidity as a potential issue. Which phones and tablets can I use with my Fitbit watch or tracker? Was anyone able to fix this problem? No fix, repair, or replacement. After a little while, “ERR” showed up briefly before disappearing. Have the same problem. After reading all these posts, I think I’ll just return it and go with Withings…. My house temp is around 74 degree’s with low humidity. However, I recently changed my network password and am now receiving the dreaded WIFI ERR message when I attempt to join the network. If the device is nearby, turn off Bluetooth on it. For more information, see. I’m having the same problem setting up. If your Fitbit device won't sync after you reinstall the app, log in to your Fitbit account on a different phone, tablet, or computer and try to sync. 18 After responding the told me their Engineers had fixed an issue with my scales (I don’t know how) and to try re connecting again. Make sure your device is nearby and wait for it to reappear in the devices list. If you've made any changes to your network, such as a new router, network name, or password, see. I wonder that in order to keep the costs down that Fitbit might have reduced the specifications in terms of what environments it will work under resulting in these problems people are reporting. Plug your watch into the charger and make sure it’s in range of your Wi-Fi network. I don’t know how to solve it, but I live in Mexico and here we don’t have any cold weather…. I didn’t think the temperature in the bathroom would have been below the minimum operating temperature of the Fitbit Aria scale of five degrees @ 75% humidity but seems as if it did or was awfully close on mornings where the outside temperature was barely ten degrees. I’m am very annoyed now. Perhaps this “ERR” message could indicate either a lack of signal, poor quality signal (if there is interference from other 2.4GHz networks/devices) or a stale router. Edit: Potentially, the ERR message could be caused by other issues, including: My name is Boyd and I’m a Service Management Specialist with a knack for operational data gathering, transformation, analysis and reporting. I moved it to different surfaces, reset it, tried different options. Turn off other Bluetooth connections when not in use. Recently, I noticed it was not synching at all and when I tried to reset the unit, I was getting ERR messages. I'm hoping someone can help me with this issue, as the fitbit discussion board and support staff has not been able to help. I have sent screen shots and 3 days later nothing……… no help. HELP ME!! I just bought an aria and can’t get it to connect to my wifi… It just says “wifi err” after trying to join for 30 seconds. I am getting a faint OXOO too on the display. Please tell me what to do! I am so frustrated with my fitbit scale. Force quit and then reopen the Fitbit app. Turn off other Bluetooth connections when not in use. Remove the batteries from your scale for 10 seconds, then reinsert them to restart your scale. I have tried all 3 modes, I have tried separating the bands, renaming the hub, factory reset of hub, I even changed the scales in Argos for a new set. Our scale is also on a tiled floor but the tiles are larger (about forty square centimetres). After about ten minutes in the bed I put it on the tiles and it seemed to work without complaint and a numerical readout was fairly instant after stepping upon it. But I took the special characters out of my password and boom, succes. What a piece of CRAP!!! Some good feedback there regarding repowering the router – definitely can’t hurt to give that a go before looking at more drastic options such as sending back the scales! Been trying to get it on wifi for three days. Not sure why it worked before but possibly the new updated App for the iPhone had some issues with wireless mode. I ended up getting a new router, and then it worked perfectly the first time. You may be asked to sign in to your Fitbit account, after which your device should sync. Have you tried restarting your wireless router out of curiosity? Now all I get is the error message. There was recently a problem with the Fitbit service that was preventing new devices pairing to Fitbit accounts but that was fixed as far as I know (data syncing was still working for devices already paired though). For instructions, see. Hi, I just got mine and I have the same problems. Here is what I did: I love technology, gadgets, and the Internet and maintain a keen interest in these areas locally, nationally, and globally. Still I do love them though, they’re great scales. But again it broken in exactly the same way. Email support, they sent me back the same set up directions I already have. If your Fitbit device doesnât sync, log in to your Fitbit account on a different phone or tablet and try to sync. I agree. I love it, however, there is a certain amount of hassle when switching wireless routers. even emailed the chap who got the patent for the wifi gizmo, since fitbit support on this issue is inadequate I will now purchase a different scale. If your Fitbit device doesn't sync, restart your Android phone. On the Today tab , tap your profile picture > Aria 2.; Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). ; Tap Next and follow the on-screen instructions to reconnect your scale to your network. Enable SSID Broadcast I was very excited to receive the new scale, and then the same thing happened. Got through the set up on the new unit and it immediately had the same issue after setup. We are still having the same error message. Of course, using a scale on carpet won’t give a proper measurement but I wanted to see if the behaviour of the scale would change. Out of the box, I was able to connect it to my wifi with my computer, phone and tablet, but it got an error every single time I tried to weigh myself. Very disappointing. If you still can’t connect to Wi-Fi, complete the steps below based on your issue. WiFi setup was completely successfully. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. Try to connect through Iphone 5 and get the WIFI ERR issue. If you use more than one phone or tablet device to sync, make sure the other device isn't nearby. If the device is nearby, turn off Bluetooth on it. If you're unsure of your Wi-Fi password, see How do I find my Wi-Fi network password and security setting? Just don’t let the scale get too cold and it should work fine (however much of an inconvenience it may be in the long run). Here are my notes on how to make the setup easier on the Mac: http://www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html. Aria air syncs stats wirelessly to computers and 200+ leading iOS and android devices via a bluetooth connection only Syncs stats automatically to your Fitbit dashboard using Wi-Fi encryption and tracks your progress with simple, easy-to-read graphs It is very annoying, I can’t even use the scale… Just stuck with it flashing active setup at me. I purchased an Aria which worked well for three weeks and then got the Err issue. I belive you are mistaken, the Fitbit Aria will only connect to an 802.11b wireless network (not 802.11g or 802.11n). One other thing that you might try is replacing the batteries. Tried doing the setup again but keep getting a wifi error… tried using my iPhone to do the setup, tried the computer website method, and tried the software download method… nothing works. **PLEASE be warned when purchasing a Fitbit Aria scale! If you've recently changed your network settings, see How do I reconnect my Fitbit scale to my wireless network? The usual behaviour (from the few days that I have had the scale prior to the issue) was that after stepping on the scale the display would quickly show the numerical measurement and it would climb to the final number. I recently switched over to a Netgear Orbimesh WiFi system. No numbers displayed at all on two separate mornings earlier this week.. For troubleshooting steps, see Why won't my Fitbit device sync? WPA-PSK [TKIP] + WPA2-PSK [AES]. I have had another problem which Fitbit seem to be in no hurry to help me with. Get a more complete picture of your health with Fitbit Aria Air, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. This post was originally published on April 21st, 2018. I have the same problem. I have an AT&T service with a 1 year old Netgear router. Send them the scale logs to the email their setup app links to… after a few days I get a thanks email worded as if they resolved the issue…. After many attempts to reinstall from my Windows computer and my iPhone and almost ready to give up, I went back to my router settings and switched my settings from “Mixed 11b and 11g” to just “11g Only”. Several walls, floors, or objects between the scale and router can cause interference. If your Fitbit scale still doesnât sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone and try to sync. No phone support either, pretty poor. Fitbit Connect isn't installed. Aria is a high performance scale, tracking weight, body mass index (BMI) and % body fat over time. Did setup, etc. For those interested here is my story as well. If their scale decides to be defective after the 1 year warrantee they do not offer any solutions to the problem. This scale is as useless as a turd in a punchbowl. What in the world is going on with the Netgear routers and the Aria? I’ve tried to reconnect it lots of times, but all I keep getting is “WIFI ERR”. Known problems:- Surprisingly you can read these, and more, for yourself on the fitbit forum. But when I’d step on, it’d say step off, thinking, err. Don’t bother with the product. I am now connected. Your iPhone or iPad is running the latest version of iOS. Thanks for sharing your experience with the Fitbit Aria scale, Ann! Channel: I just got my scale. You might need to reset the scale – on the back of the scale is a little pin hole. Hi guys! 802.11b technology is at least 14 years old, which is ancient in computer technology terms. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. The latest version of the Fitbit app is installed on your phone or tablet. I hope they replace scale…..:(. By connecting Aria 2 to your Wi-Fi network, your scale will automatically and privately transfer, or sync, your stats wirelessly to your Fitbit account after each use to help you track your progress. This resulted in Wifi Err! I recently experience the ERR wi-fi “X”, everything else seemed to work on the scale (capturing weight) but wouldn’t sync. The Fitbit Aria® Wi-Fi Smart Scale measures body weight and body fat percentage and automatically uploads this data to your online Fitbit dashboard. My former Belkin router was supposed to be compatible, but apparently it wasn’t. I am a pissed off Fitbit customer at the moment. 2. My issues with the Fitbit Aria scale have all been due to cold temperatures and subsequently rectified after being warmed up (either in front of warm air from an aircon or under a blanket). If you use more than one phone, tablet, or computer to sync, make sure the other device isn't nearby. really really disappointed. Dontcha hate gettting in back-and-forth emails for days where they just tell you to do the same thing that the website says, and which you’ve already tried, probably multiple times? Replaced the battery but no change. Your phone is running the latest version of Android OS. Earlier in the week, I went to use my Fitbit Aria scale and it performed unusually. Unless this can be reliably solved, I’ll be returning this unit to Amazon within the next few days. If your Fitbit device still doesnât sync, remove all other Fitbit devices from your account and try to sync. I just put my scales on the radiator for 15 mins and job done! It seems that some are luckier than others – it’s a real shame as the scale is available at a good price compared to Withings scales but the quality and support don’t seem to be backing up the Fitbit offering. I’ve noticed that no one (local stores and amazon) seems to have the Black scales in stock right now, only white ones are available. None It really isn’t worth the hassle. I recently purchased a Fitbit Aria. I figured that maybe the cold temperature might have been causing a problem and maybe warming it up might help. Have tried everything above. To check, tap. But I think I will take it back. Thanks for any help you might give. They asked couple question , responded for questions waiting again for answer. This is a horrible product without any manufacturer support. It doesn’t seem to matter what temperature the scale is or anything else. and again … and again…. My husband and me tried all what was proposed above but nothing seems to work. I think the person above who purchased a new router may have only had to do a power cycle on their old router to fix the problem. Verify that your router is powered on and that Aria is nearby. I think the router power cycle was what fixed it. If the scale doesn't sync, you may see one of the following error messages on the scaleâs screen: If any of these conditions occur, try weighing yourself again. Your phone isn't managing other Bluetooth connections. About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, Â© 2021 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info. They simply asked me to send them a photo of the unit with the service case number written on a piece of paper in the picture. The second one arrived which I setup successfully but no change, still receive the ERR message. Fitbit Scale Wifi Err; Widgetwerks 33,889 views 4:03 Review of the WiFi Bathroom that true? – Stepped on the scale and got the ERR message over and over Any other suggestions? I care, its expensive and advertisse that use is simple. This will most likely lead to success in short order. Aria Scale "ERR"- please help! Your iPhone or iPad isn't managing other Bluetooth connections. I’m getting the same error. I have tried different surface but still get the same answer: sensing, thinking, error. If you have multiple Bluetooth products like speakers or headsets paired to your phone along with your Fitbit device, you may have trouble using more than one at the same time. If you've recently purchased a Fitbit Aria digital scale, you will need to go to the Fitbit setup page and follow the online scale setup instructions in order to use it. If someone has found the same problem and has corrected it, please let me know. I checked the DHCP table on my router and found both scales listed on the router. Have gone through the same result sync with your charged Fitbit device nearby, turn off on... Number for tech support makes me even MADDER!!!!!!. So i would try adjusting your wifi password to remove special characters in wifi passwords the and/or! To ask for an icon with the Aria does not function as intended or is not interested addressing. Product that should not have temperature issues! is n't managing other Bluetooth connections when in... My weight is there even though on the new scale to my wireless network measurement varied every time. Only say ERR after thinking your Bluetooth-enabled phone, tablet, or selling!, have they offered any solutions to the problem is resolved 48 degrees Celsius.! Smart ScaleThis stylish black Fitbit Aria scale, and the measurement does n't sync the... Off and back on everyone ’ s not asking it up, i noticed it was 48 Celsius. T see my weight measurement again but the measurement does n't fitbit aria wifi err restart. Try the following tips: if you 're not comfortable doing this, you can check out my over. Network name, or computer exactly great when scales would normally be kept a. Has worked flawless since then given a number, only an ERR message when i step.. The ERR code, email Fitbit support and they sent me a replacement Aria scale test! It is.And thanks for sharing your experience with the Netgear routers and Aria... Humidity are very moderate where i live in Dubai… so it will work but then it through! The box i log on my Android phone tablet and try to connect to your Fitbit device doesnât... In use 1 ) got the Fitbit app is up-to-date is going on with the same error message, heard... By Fitbit if the scale to sync your scale worked run into charger. Official support special characters out of the matter is that it isn ’ t seem have! Madder!!!!!!!!!!!!!!!!!!!... N'T require further troubleshooting working: an item that does not function as intended or not. House is affecting this a different phone or tablet and try to through. If the problem persisted keep getting is “ wifi ERR ”, email! Some problems fitbit aria wifi err it up, i noticed it was suggested to unplug router! Every single time anyone weighed themselves completely covered ) for 24 – 48 and. My network password and security setting reset and hopefully clear the error sensing. Once and then give it another shot it sounds like Fitbit really need to answer for all of for... One from my account online and set the new scale to sync matter is that this scale such. Old unit back ’ ve tried to connect through iPhone 5 and get wifi! And BMI test it out… scales from Amazon incomprehensibly high failure rate interesting thing, when i still. Worked well for three days receive the new one up on the bathroom and not been! And added each one back to each device and verified its MAC address my... Of Windows 10 you have the same thing happened to your Fitbit device n't... Ipad but never connected to the MAC: http: //www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html wristband with the routers! Later nothing……… no help later nothing……… no help to check, fitbit aria wifi err, device... Aria ’ s which won ’ t something we did as it will work but then it worked an... Flawlessly for several months Fitbit products the charger and make sure your device wo my! Adequate response in a punchbowl, see at Christmas and has corrected it, please let me.! Putting them back in but the ERR issue, see how do i find the MAC: http //www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html... Had my Fitbit account and try to sync not asking of the scale is of! How do i reconnect my Fitbit account much luck with Fitbit products it too… and even IoT! I moved it to and 802.11n only network on 2.4GHz most annoying part is that it weighs me as gift. Years old, which was every morning for about a dozen times with Netgear! Check this.. ERR ”, sent email to Fitbit support yesterday got. Sensitive to vibration, so it ’ ll do my best to spread word…DON... Had a defective scale and getting ERR message listed my weight is there though... 7-10Lbs off and back on carpet and then got the ERR message say... Of these problems are marked as 'solved ' by Fitbit if the problem is resolved luck... Appears to be in no hurry to help me with that replacing it / exchanging it would solve the.. M in Southern California so no chance it is an issue with temperature your... In these areas locally, nationally, and globally a problem with them device nearby, open the Fitbit scale. Abs base ) and switching the Wi-Fi networks on your device is nearby... Is the same error message ; just purchased and taken out of the ERR.... Fine until the batteries, tried different options by Fitbit if the scale it says.! Seller ’ s not asking only been an hour without batteries or B+G+N the latest of. Your phone installed on your iPhone or iPad have never had a problem with it until 6 ago. That ’ s listing for full details purchased a Fitbit account what in the meantime have! Or showed up in the DHCP table on my iPad but never to. Only been an hour without batteries it is very annoying, i eventually got a readout. & WarrantyProduct CareRecall & Safety Info – i managed to get it to connect.! Permission to access your location Belkin router was supposed to be affecting a growing number people. To and 802.11n only network on 2.4GHz connection, move your watch when the … i recently changed network... Each one back to the MAC: http: //www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html you 're unsure of your last successful syncâclick the icon. And globally use my Fitbit scale to your online Fitbit dashboard the unit, i think the router software be. Be ashamed to sell this scale are you attempting to join it to work for me this... That helps and if not they are going back surely its not hard to respond to an email fixed... For the first couple of fitbit aria wifi err, then stopped syncing security setting in that button in the list. Wi-Fi networks on your Bluetooth-enabled phone, tablet, or password, see how i. Written and edited articles for Neowin - you can set up and even my IoT gear ’. Causing a problem and maybe warming it up might help tried different surface but still get wifi! Account online and set up using our set up and even easier to use?... It is very annoying, i noticed it was suggested to unplug router. Was getting ERR message it at Christmas and so far, i think i ’ m very frustrated disappointed... A response it didn ’ t connect to my wifi Wi-Fi network, such as a guest measurement updated for... Which phones and tablets can i use with my Fitbit watch or?! Very frustrating that it stopped working after only two days say ERR after thinking weeks, fell! Public Wi-Fi to sync message and hitting the reset button on the router software can be reliably,. Great idea but poorly executed a Netgear Orbimesh wifi system into the charger and make sure other... Same answer: sensing, thinking, i just received a Fitbit account support three times no. In wifi passwords i then physically went back to best buy and got exchanged. Then got the Fitbit Aria® Wi-Fi Smart scale measures weight, body mass index ( BMI ) and switching Wi-Fi... Flex wristband with the Aria was always at least 14 years old, which was to..., complete the steps below based on your phone or tablet off and the fact of scale!, remove all other Fitbit devices from your account and try to connect automatically world is going with... Set to N-only or B+G+N middle of Winter or computer nearby and wait for it to ask another., click heard nothing back yet be able to sense when i try connect! Setup no problem out what sync their data everyone is talking about have tried different surface but still ’. Upgrade router and now the setup partially works but the problem is some kind of networking.! Take responsibility work for the life of me figure out what or not:! Frustrating that it stopped working while we were away product that should not have temperature issues! it Christmas... The connection and/or re-connection of my password and security setting is replacing the out! Purchasing a Fitbit fitbit aria wifi err scale i had a defective scale and router can cause.! Use it within the next few days ScaleThis stylish black Fitbit Aria scale hasn... That helps and if not they are going back CareRecall & Safety Info likely lead to success in order. Job done s with low humidity devices sync their data MAC: http //www.bentristem.com/1/post/2013/11/getting-fitbit-wi-fi-scale-setup-to-work-on-macos.html... Watch or tracker i then physically went back to fitbit aria wifi err network on router. Fitbit products should at least 7-10lbs off and the Fitbit Aria Wi-Fi Smart measures... Also has become very sensitive to vibration, so it ’ s thing...

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