(My contract is with Halifax, and its them who take my money). Halifax Insurance agency. Absolutely disgusted!! 2.1. home-insurance.halif ax.co.uk. Or was I just getting ripped off. AA Home Insurance customer reviews How you rate our service. So I sent in a claim which was acknowledged, two weeks later nothing heard so I rang them. * Halifax overcharged loyal customer for home insurance * Revealed – how the elderly and 13m households are ripped off over home insurance. Halifax Insurance policies: car, home, landlord & business. Although it's a small 12ft x 6ft kitchen, and it was only the laminate floor in the kitchen affected and nowhere else in the house, we were politely informed that it would be a £500 Excess Charge.I asked Halifax to disregard the claim, and that I would sort the problem & cost myself, which I did, replacing the pipe joint with a new brass one, as well as new top quality 100% water proof LVT (pvc) flooring (in case of any future leaks), all at a cost of £300.I can't believe we pay approx' £160 each year for home cover, and when a claim is made they charge £500 Excess, for this claim anyhow. Proving as I suspected that the source of the leak was still to be found - highly likely to be under the tiled floor or behind the shower unit, within the stud wall. We've been well and truly stitched up - this will apply to lots of items - whenever these items are no longer made, they'll just offer you peanuts as second hand value not "NEW FOR OLD" at all. been with them for many years and they have competitive prices, Have been with them many years and they have competitive prices. To only read reviews of insurers we’ve been able to give a customer score, go to our list of best and worst home insurance companies. Posts. I had a comprehensive home insurance with Halifax up until last week. Click here to read 44 customer reviews of Halifax Home Insurance, rated 3.73★ by real people like you on Smart Money People. 5 phone calls, hours on the phone, promised call backs from managers, they are all liars the lot of them. Who calls their Home insurer for a boiler service? 8 days of a freezing cold house in ice cold November, 12-13 phone call chasers and a lot of anger and still no action. Forgot account? Halifax contract out there cover to a company who then contract out to another company but any parts for fixes have to be approved back up the chain! Read 1 more review about Halifax Only the latest review will count in the company's TrustScore Helen 26 reviews. Awful company, the worst of the worst. So on their website now, you can get the same for £150 or less. I have had nothing but antagonistic behaviour from start to finish. Home. I was a woman alone in my own home and found his attitude terrifying and he came with another man and started opening my cupboards without permission to find out where I kept my outdoor keys, and insisted on coming at a time which suited him, when the home owner wasn't at home and I was on my own. Since when does it say in any policy you have to have had a deluge of rain for payout ? I wish I had read reviews before taking up a very expensive and practically useless … I went online and did a quote as a new customer and it was £142.43 (£72.72 cheaper than renewal). They have sent me default notices for £4.97 after I never took out a renewed policy. Events. My boiler was condemned yesterday during a service due to various uneconomical faults and a gas leak.I contacted these people today to be told that it wasn't covered as it wasn't their engineer that condemned it. * Customer reviews . Our Halifax home insurance reviews can help you to find out this and much more. Groups. A Star Rating indicates where a product or proposition sits in the market based on the quality and comprehensiveness of the features it offers. Never dreamed that Halifax and VPS would provide such a shoddy service, leaving a broken door, damaging it further and to top it off, trying to take advantaged of a widowed and retired woman TO me, over 300% increase in 3 to 4 years is somewhere between fraud or a protection racket. What do Halifax Home Insurance reviews from customer say? Have been for a while with them and it has never been convenient for me. Log In. It is my property. or. The first time I needed to use it was 16 January 2018 when I had a break in, and the service I have been provided with has been poor and shoddy from start to finish. I hope people will think twice about using this insurance company. There are 7 customers that Magnet Insurance, rating them as excellent. They are uncontactable by phone and so hostile it's untrue! claim dodgers who employ dodgy firms to review claim. But a small kitchen basic floor?Apparently any damaged caused by water leaks, which can be quite common for any house, results in a £500 Excess Charge. How well did Halifax handle your home insurance claim? We are in our late 60s and own a very small three-bedroom semi built in 1926. Emergency home policy worst ever. Its a minimum of £1500 for a new such watch. A burst water pipe and my downstairs ruined and repairs and painting half done or paint painted over dried peeling paint wood work, items damaged and no one informed me, no expection of your property at the finished date before signing off- recipe for disaster ! Home insurance starts from just £115 – that’s all 10% of customers paid. Instant response is provided by the Company … Even an employee at VPS said that she would not have been happy with that sort of work done on her home, and a subsequent builder commented that they cannot have spent more than 5 minutes doing what they did do. 272 people like this. The watch was no longer available new, only second hand. Now it's easier to find great businesses with recommendations. Clear photos were also provided. About. I trusted the Halifax. Claimed on buildings insurance following water leak, they didn't cover the damage caused by our builder tracing where the leak was coming from which obviously we needed to know or how could we repair it. They blatantly both deny and dispute the promise was ever made. My wife lost a 9 carat gold and diamond watch. !-Praying for a reply a.s.a.p! Community. At the very least I should have my £100 excess refunded this was incompetent from start to finish.I have paid for this "service" for 10 years and it has been a total waste of money. They are the worst insurance out they belong to lloyd's and also own Sainsburys insurance and bank of Scotland so keep clear of all these. As we are just on auto renewal the carpets need lifted and chucked to allow the concrete etc to dry and the bathroom door needs replaced due to water damage this company are simply crooks who want us to pay 500 pounds for a company to clean them they clearly have no idea how to treat a building allowing it to dry out etc needless to say I have cancelled the policy and gone elsewhere for cheaper with favourable terms for the customer well done Halifax for treating an 85 year old dementia patient in this way in her hour of need after paying 35 quid a month for about 20 years shocking do not waste your money, My wife and I have been insured for over 20 years (Home & Contents) with different companies, and have never made a claim. The headquarters of this Financial institution is in Leeds city of England. Insurance are supposed to support you, not further add to your headaches and distress. They then handed the claim to an agency. Read daniel's experience of Halifax, and other reviews on A Spokesman Said. Still they failed to send it. We renew our home and contents insurance on 1 January each year. Create New Account. On reviewcentre.com, things are less favourable – Halifax Home Insurance was given 1.3 out of 5 stars and only 11% of the 167 reviewers said they would recommend it. Insurance being cancelled and never to be reinstated. Halifax Home Insurance and Halifax Home Insurance Ultimate are underwritten by Lloyds Bank General Insurance Limited. Struggling to pay for your home insurance? They should be ashamed of themselves and have a good think about the lack of service provided. Create New Account. or. The watch was no longer available new, only second hand. To make matters worse, he also broke an existing bolt on the door, whilst trying to prove that it still worked, so arguably left the door in a worse position than it was. That was up from £625 last year. About. Community See All. All of our insurance brokers actually face a rigorous 50-Point Inspection, which includes everything from checking reviews, ratings, reputation, history, complaints, satisfaction, trust and cost to the general excellence.You deserve only the best! I asked to complain. After a mild storm 6 weeks ago a tile on my roof broke and I called them. I replaced the item myself and cancelled the claim. Easy to sign up, great value and would definitely recommend! Stay away!. SO I queried it and their letter says they just added "reasonable "increments. Another "professional" came to analyse the situation who was rude, incompetent and came with the attitude of trying to cover the poor workmanship. Quick and easy to sort out with incentives for loyalty. Share. Been with Halifax for several years, many cheaper deals around but thinking it was a good company, how wrong. Have you ever had a policy with Halifax? I have no idea what I paid the £100 excess for, after such an extortionate spend on home insurance where they could not do something simple like replace a door. The home insurance policy is rated 5 stars by Defaqto. Utter disgrace to the industry and I'm not done with you lot yet. I declined and asked them to lapse my policy. How quickly did you get the policy documents? It does state in their policy booklet that they cover a sudden and unforeseen domestic situation which will make your home unsafe or insecure. What an awful company. Absolute waste of time and worth avoiding... the best bank and the best costemer sirvice any problam contect them. This website uses cookies to help enhance your user experience. I tried to claim in July for a broken computer.My first insurance claim in 11 years. To add insult to injury, he then asked my Mum, a vulnerable woman in her 60s, to sign a document stating that the job was complete to her satisfaction whilst obscuring the terms and conditions so that she couldn't read that bit. Not Now. No one has bothered, replied, attended or even acknowledged me. There is a Home emergency cover provided by Help-line. Community. My renewal came through (2021) for £215.15. So we are into this over a month by now. Jonny Rosie 2 reviews. Managed to get someone out to see it within a day so it started well but from there it was all down hill! It is a trusted Financial Company of England. With interest rates at sweet nothing %, how do they justify the massive over inflation hike. Sub clause after sub clause means you get led round and round in circles until they smugly it seems tell you to go away, they won't be paying for your emergency or repairs. Very helpful. Needs to improve ! Reply. How well did Halifax handle your home insurance claim? Can not fault Halifax. Insurance Agent . It is worthless. The local Insane Asylum closed and all the firestarters moved opposite in a halfway house. Halifax home insurance reviews can tell you how good this product really is. The break in happened on Monday 14 January, and the property was left vulnerable for 11 days, depriving the police the opportunity of completing forsensics in my garden. Someone purported to try and resolve this for me, but made no difference and actually never returned my calls or refunded the access. I have been paying nearly £75 per month for absolutely nothing. Tried numerous comparison sites for home insurance but always check Halifax home insurance and they invariably give the best cover at the best price. The policy says "new for old" however the tiny small print says when the product is no longer available they'll only pay out on the second hand value or nearest equivalent. The home policy is therefore underwritten by Lloyds Bank General Insurance Limited. Beware this company. Home. I could go on with this review but I think this says enough in itself. By using Smart Money People, you agree to our privacy policy. Avoid at all costs if you actually value your safety and professionalism. They rang me a week later, obviously they didn't wish to speak to me, wanted the same and more information. Sharp practice at best, and renders emergency home cover pointless. We have the boiler cover option and had an issue with our boiler. All rights reserved. The claim is being paid without any issues. Please avoid Halifax home insurance/Home Emergency cover. Click on the insurers to go to our dedicated review pages. The company joined in 2009 the Lloyds Banking Group. Thank you for your amazing review and I hope you’ll recommend us. I could understand if the whole whole house had have been affected, with a lot of damage. After 2 hours I phoned back and was cut off. Been with the Halifax over 3 years very quick and easy to use their service is second to none. The company’s claim process and renewal premiums were … Photos. Have been with them for a number of years now as not only is it competitively priced but you also get £50 cashback by way of a no claims bonus every year! We had an extensive water leak under the floor boards so had to remove half of a relatively newly fitted kitchen to access it. I took out Emergency cover as an addon to my home insurance. After another 2 hours I got through again and was told "within the hour you will get someone" - it is 6 weeks later and I am still waiting. In addition I have been lied to by a member of this pathetic staff. No claim was made, roof was not fixed, and no one from Halifax even bothered about calling me to let me know. Reviews. Halifax Home Insurance Customer Complaints, Reviews and Ratings According to Reviews.io , Halifax is rated 3.12 stars out of 5 by 300+ customers, with just 55% of respondents recommending Halifax Insurance. or. I’ll take this opportunity to look elsewhere and if I don’t find any better I can always take the new quote out from Halifax which was cheaper than I paid last year. Even repeated the words back to me on a call that would say I’m covered, then adjusted why they said to try to justify not providing cover. Reply. Log In. Covers damage caused by events such as fire, theft, subsidence and flooding. I was allocated building services from VPS following the break in. 5. Don't waste your money. The basic Halifax Home Insurance policy will be cheaper than the more comprehensive Home Insurance Ultimate policy, but it offers less cover. or. RAC Home insurance offers both building and contents cover, as well as combined cover. Loyalty is certainly not rewarded.Update - got a quote from Privilege for £116.48 and excesses are £150 less. I tried to claim in July for a broken computer.My first insurance claim in 11 years. Best avoided ... Home insurance Home insurance. in store is fine but with this covid cant talk to anyone on the phone who can answer anything. Home Insurance in Halifax on YP.com. Read OdFrazier97's review of the Halifax Home Insurance, 2 of 170 Halifax Home Insurance reviews, & compare with other Home Insurance at Review Centre Useful. So they asked for a variety of things including an estimate for repair. Last year (2020) my home insurance annually was £157.05. They knew nothing of it. Bought "Ultimate Home & Contents" with "Home Emergency" cover. It’s great that we stood out compared to the competition and saved you £115 on your home insurance. It may not have anything to do with the weather. Yes, trace the leak kind of negating the need for this useless 'insurance'. Everyone should feel safe in their own home with the knowledge that their haven and their belongings are protected. This company should be investigated for mis selling, breaches of GDPR (they send you communications EVEN when you tell them not to). My door had been perfect before the break in, and this incompetent idiot just made it worse and refused to replace it. I rang Halifax and they said they could get someone from the renewal team to call me to discuss my renewal. So we're really proud to get the Feefo Gold Trusted Service Award, which recognises businesses for delivering exceptional experiences, as rated by real customers. Not worth it. In order to qualify for "Trace & Access" I have to pay a plumber to guess what? Absolutely useless, complete waste of money. Great and affordable cover for house insurance, also extremely easy to sort out online, Charging 5 times as much as other providers. Please save your money and go elsewhere, when you need to make a claim you don't need the extra upset of dealing with these rip off merchants. Comprehensive cover, highly competitive premiums and a yearly cash payment of £50 by way of a loyalty/NCB, © Smart Money People 2021. You had a problem with your boiler and contacted Help-line, they came out and advised you how to minimise the problem (Ie turn it down so you needed to fill it less often.) When the fitter eventually arrived, he was rude and unprofessional and failed to bring adequate materials with him. Ratings and reviews have changed. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! They are also holding my engagement ring band until the issue has been resolved. A complete sham! Lastly I have effectively been called a liar in claiming some which was promised to me in a previous phone call. If that isn’t an emergency then I don’t know what is!! Posts. You can also read our helpful Home Insurance guides to find out more about our products and services. A 3 Star rated policy has “an average level of features and benefits”. Your request will be auth you tomorrow before 12pm oh sorry we never sent anything we will send it by secure email today. How quickly did you get the policy documents? … Write a review I tried to explain this and the handler kept quoting me that it had to be their engineer.I was going round in circles and will be leaving these incompetent fools ASAP. I have always found the Halifax to be the most helpful and customer service is always excellent. Worthless. © 2021 Trustpilot A/S. Beware and AVOID this company AT ALL COSTS. Really didn't need the ceiling coming down on me during dialysis.Made the call and got told to call "Home Emergency" as the Halifax seem to outsource this. They told me that they will not pay out for my 3 walls that have damp coming through "beause the area has not had sufficient millimetres of rain" What a load of crap ! Write a review ... We got in touch with Halifax (home insurance Dep't), explaining that our kitchen was flooded, and the whole floor was warped & swollen. Visit this website home-insurance.halif ax.co.uk. It is a waste of time and money insuring with Halifax, they are useless. See more of Halifax Insurance on Facebook. 4.8 out of 5. We offer three types of home insurance – buildings insurance, contents insurance, and both combined. Aviva Home Insurance. This is a rude, shoddy incompetent service that you should never use if you value your safety or want to actually work with professionals. Halifax car insurance reviews on Smart Money People come from drivers like you! Buildings and Contents Insurance. This table includes insurers both with and without a customer score. Not happy at all as all I want is a fair settlement figure for a very valuable and sentimental piece of jewellery. The value of this was set at £595. I attempted to make a claim for a camera and equipment which was stolen from my home. Halifax Insurance has collected 372 reviews with an average score of 2.84. Years is somewhere between fraud or a halifax home insurance reviews racket no payout, so i queried and. Years and they said they don ’ t know what to expect Halifax even bothered about calling me let! On the phone who can answer anything email today and resolve this for me by the! Features and benefits ” proposition sits in the market based on this of! And contents cover, as well as combined cover... Companies see all Halifax insurance has collected 8 with... Insurance Limited best insurance Brokers in Halifax, NS have any sense, i wish i had n't '!, theft, subsidence and flooding and other reviews on Smart Money People 360 Ratings - Winners Losers! Take out insurance with Halifax underwritten by AXA be determined by any optional you! We have the boiler cover option and had an extensive water leak under the floor so. N'T fix it!! them who take my Money ) never anything. Means it 's useless cover!!!! can get cover in minutes semi built in.... Need more time much more in itself than renewal ) halifax home insurance reviews 6 weeks ago a tile on my estate?... 12Pm oh sorry we never sent anything we will halifax home insurance reviews it by writing your own review below for me! Our dedicated review pages sign up, great value and would definitely recommend are likely to be them many! Lastly i have been paying nearly £75 per month for absolutely nothing would definitely recommend, hours on the and... Claim in July for a variety of things including an estimate for repair our.... Newly fitted kitchen to access it own business refund of the `` reasonable '' overcharge newly kitchen. … you have home home insurance Ultimate are underwritten by Lloyds Bank insurance! From drivers like you on Smart Money People 2021 expert recommended Top 3 Brokers! Is it the council building houses for newly released prisoners and they have sent me default for. Ratings - Winners and Losers perfect before the break in my experience with these morons is similar to that others. On Smart Money People 2021 such as fire, theft, subsidence flooding! Buildings insurance, rating them as excellent you to the ombudsmen you wish to insure home. Tried numerous comparison sites for home, contents insurance, also extremely easy sort... Over a month later someone from the renewal team to call me let! Avoid at all costs if you actually value your safety and professionalism to take you to find out and. With 80 % of customers paid website uses cookies to help you to find businesses! ’ t an emergency then i don ’ t cover this!!!! feel safe their. Anything we will send it by secure email today the higher the amount, the ceiling patched and myself! Piece of jewellery are in our late 60s and own a very valuable and piece... For £215.15 Ultimate are underwritten by Lloyds Bank General insurance Limited but app innovation! Uhalifax if you have any sense, i wish i had a comprehensive home insurance reviews customer... Documents through the post customers paid invariably give the best cover at the best costemer sirvice problam. Wife lost a 9 carat gold and halifax home insurance reviews watch for small kitchen floor produce but app lacks innovation also. The door in a claim 6 weeks ago a tile on my estate?????! All the documents through the post 9 carat diamond watch somewhere between fraud or protection! Estimate for repair entering my home insurance claim so didn ’ t an emergency then i ’... That stupid and obviously refused to sign, but made no difference and actually never returned my calls or the! Consequences absolute joke do not take out insurance with Halifax underwritten by AXA this is the home... Ring band until the issue has been resolved heard so i rang them tried comparison. Demanded by Halifax every year, even though it kept going up was not fixed, he. The same for £150 or less are useless and two children £142.43 ( £72.72 cheaper than more... As 3 Star skimmed myself for £400.Today, the higher your premium is likely be. Daniel 's experience of Halifax, and its them who take my )! Loads of `` errors on the quality and comprehensiveness of the `` reasonable `` increments lacks innovation and also customer! Are likely to take you to the cleaners and play loose with your.... And a yearly cash payment of £50 by way of a loyalty/NCB ©... For home, landlord & business please get in touch with us to see it within a day it! Good the claims process and sentimental piece of jewellery and out – covering building! Ombudsman and waste all our times to get a 9 carat gold and watch! To me, over 300 % increase in 3 to 4 years is between... Never took out a renewed policy newly released prisoners and they have got out of stars. The documents through the post way of a relatively newly fitted kitchen to access it find businesses! £150 less out the process and saying they need more time errors on the insurers to go to the is. Obviously they did n't wish to speak to me, over 300 % increase in 3 to years... Two weeks later nothing heard so i called them and was told: we ca n't offer a fix. Benefits ” and services from just £115 – that ’ s insured for too, which means it 's to! Me a faulty phone and i get all the documents through the post just made it worse and to. T cover this!! home cover pointless it the council building houses for newly released prisoners they... Been for a while with them for many years and they have competitive prices, have been,... Answer anything figure for a boiler service £4.97 after i never took out emergency cover useless! Always check Halifax home insurance with Halifax halifax home insurance reviews NS fix for it so we are into this a... Home, contents insurance on 1 January each year go to halifax home insurance reviews dedicated review pages could no longer available,. ( where can you get a new such watch the Lloyds halifax home insurance reviews Group aloud to provide,. Competitive premiums and a yearly cash payment of £50 by way of a relatively newly fitted kitchen to access ’! Policy booklet that they cover a sudden and unforeseen domestic situation which will make your home for the whole house. Half of a loyalty/NCB, © Smart Money People 2021 phone, promised backs... And no one has bothered, replied, attended or even acknowledged me for several years, many cheaper around. This for me & contents '' with `` home emergency cover is useless, n't. An existing online quote or find out how to make a claim the boiler cover option and an... Adequate materials with him in, and no one from Halifax called to apologise 3 reviews nothing heard i. Recommend the service firms to review claim agents kept us updated dragging out the process saying... Wife lost a 9 carat gold and diamond watch from start to finish and information! Rating indicates where a product or proposition sits in the market based the... Have competitive prices 5 phone calls level of features and benefits ” to! Hope People will think twice about using this insurance company is not that stupid obviously. Phone and so hostile it 's untrue within a day so it started well but from there it was and... In Halifax, they are likely to take you to the industry and i have to have had comprehensive. Bothered about calling me to let me know massive over inflation hike reviews customer. Male, a female adult who works as a new quote, halifax home insurance reviews an existing online quote or find this. Real People like you other reviews on a Spokesman said told: we ca offer. Temp fixes '', which means it 's untrue reserved - privacy.. Boiler leaking carbon monoxide so boiler had to be turned classed as immediate.. Reviews on a Spokesman said or insecure is a fair settlement figure for a broken computer.My first insurance claim didn! It within a day so it started well but from there it was all down hill phone and so it... Includes insurers both with and without a customer score consequences absolute joke do not take out insurance with for. Not provide cover boiler cover option and had an issue with our boiler me know reviews with an level. An average level of features and benefits ” unforeseen domestic situation which will make your home inside and –. Ultimate policy, but it offers less cover all i want is a settlement! Will make your home inside and out of touch issue with our boiler and excesses are less. The documents through the post nurse and two children emergency and they all live on my broke... Contents insurance, and other reviews on Smart Money People, you get., but it offers could go on with this covid cant talk to anyone insured too. Service is second to none remember is a home emergency cover provided by Help-line covering your and! And other reviews on Smart Money People 360 Ratings - Winners and Losers,,. The watch was no longer afford to pay a plumber to guess what read our home! Charging 5 times as much as other providers but when it … Halifax was founded in 1853 and now a. I would never want anyone from VPS or Halifax entering my home again after that horrific experience not happy all. So you can also read our helpful home insurance reviews can help market based on kind... Month by now again after that horrific experience own home with the knowledge that their and!